http://www.fpettit.com/2008/07/29/startup-customer-service/ Tech, Life, & Stuff... Tue, 09 Feb 2010 03:19:28 +0000 http://wordpress.org/?v=2.9 hourly 1 http://www.fpettit.com/2008/07/29/startup-customer-service/comment-page-1/#comment-236 Jhone MIller Mon, 02 Feb 2009 18:14:18 +0000 http://www.fpettit.com/?p=143#comment-236 Disqus rocks! I love their commenting system ... Disqus rocks! I love their commenting system …

]]> http://www.fpettit.com/2008/07/29/startup-customer-service/comment-page-1/#comment-68 KnightKnetwork Tue, 29 Jul 2008 13:57:07 +0000 http://www.fpettit.com/?p=143#comment-68 I'm a fan of Disqus as well. To me it seems they're right on top of customer service, even to the point of going out to look for problems posted to friendfeed / twitter. Although, I do have a couple of problems that are outstanding with no fix in sight and unknown status. One thing I would like to see Disqus do is to move away from their own product as a problem resolution tool, it doesn't have the feature set to accomplish what's needed in that regard and problems can easily sink into the abyss never to be seen again. I'm a fan of Disqus as well. To me it seems they're right on top of customer service, even to the point of going out to look for problems posted to friendfeed / twitter. Although, I do have a couple of problems that are outstanding with no fix in sight and unknown status. One thing I would like to see Disqus do is to move away from their own product as a problem resolution tool, it doesn't have the feature set to accomplish what's needed in that regard and problems can easily sink into the abyss never to be seen again.

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